Main Purpose of the Job

To Supervise the RMA team. Investigate Product failures: Identify, Isolate and resolve product issues reported through the RMA processes. Visit sites where issues are prominent and repetitive and provide detailed reports. Communicate and report on technical issues identified.

Education, experience and competencies

• Matric and National Diploma Electronics Engineering or equivalent
• Bachelors' degree Electronics Engineering or equivalent (Advantage)
• Minimum 2–3 years’ experience in a technical, testing, or repair environment within an electronics manufacturing or service industry.
• Experience using diagnostic instruments, oscilloscopes, multimeters, and test benches
• Knowledge of ISO9001; FMEA Documentation; document editing, RMA data analysis and interpretation.
• Knowledge of soldering, PCB rework, and component-level troubleshooting is advantageous.

Responsibilities

RMA Management and Analysis

• Receive, log, and track all returned units through the RMA system.
• Review reports submitted by RMA Technicians to ensure accuracy and completeness.
• Analyse RMA data to identify recurring issues, trends, and common faults per machine type.
• Liaise with the Repairs Department to obtain sample failures for further analysis and fault finding.
• Identify, isolate, and resolve technical issues identified through RMA investigations.
• Recommend corrective and preventive actions to reduce repeat failures.

Technical Evaluation and Reporting

• Perform diagnostic testing and product evaluation to determine root causes of failure.
• Conduct product testing in collaboration with Technologists and Product Specialists.
• Prepare detailed technical reports providing feedback per product and per machine type, based on RMA findings.
• Present summarized reports and insights for MANCO meetings.
• Update and maintain control documents and procedures on an annual basis.

Collaboration and Continuous Improvement

• Liaise with Product Specialists and Engineering teams to implement design or process improvements.
• Coordinate and participate in site visits and reference audits with Product Specialists to address issues identified through RMA reports.
• Provide feedback and recommendations to enhance manufacturing quality, testing standards, and product performance.
• Support continuous improvement initiatives to optimize reliability, reduce return rates, and improve customer satisfaction.