Main Purpose of the Job

The Repairs Specialist is responsible for supporting and training repair technicians in diagnosing, repairing, testing, and maintaining electronic equipment to ensure product quality and operational reliability. The role ensures repairs meet company standards while driving continuous improvement through repair data analysis, root cause identification, and process optimisation. The incumbent supports the Production and Repairs Manager by managing repair workflows, monitoring turnaround times, maintaining accurate records, and reporting on repairs performance and departmental progress.

Education, experience and competencies

• National Diploma in Electronics, Electrical Engineering, or related field
• Bachelor's degree (Advantage)
• Minimum 3 years supervisory or senior technician experience in a manufacturing or electronics repair environment.
• Proven experience in repairing electronic devices and systems.
• Proficient in using diagnostic tools, soldering equipment, and other repair tools.
  

Responsibilities

• Diagnose, troubleshoot, and repair faults in electronic systems, components, and assemblies.
• Perform soldering, component replacement, and testing to ensure repaired equipment meets quality standards.
• Conduct preventative maintenance and testing of repair equipment.
• Ensure repairs are completed within required turnaround times and prioritise urgent jobs when necessary.
• Maintain accurate records of diagnostics, parts used, labour time, and repair outcomes.
• Monitor work in progress (WIP) and support efficient repair workflow.
• Assist with inventory control and identify recurring component failures or repair trends.
• Communicate repair status and findings with internal teams and customers where required.
• Collaborate with technicians and support training or guidance on complex repair issues.
• Identify opportunities to improve repair processes while maintaining a clean, organised, and safe workspace.